Shipping policy
Effective Date: July 19, 2026
Thank you for shopping with Veluna Pet Co. We are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
Canada
- 7–15 business days
United States
- 7–15 business days
Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after shipment.
Delayed Shipments
While we do our best to deliver orders on time, shipping delays may occasionally occur due to:
- Weather
- Customs inspections
- Carrier delays
- Peak holiday seasons
- Other unforeseen circumstances
These delays are outside the control of Veluna Pet Co.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and your order has not yet shipped, please contact us immediately.
Once an order has been shipped, we cannot guarantee that address changes can be made.
Lost or Stolen Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check around your delivery location.
- Ask household members or neighbours.
- Contact the shipping carrier.
If you still need assistance, contact us and we'll do our best to help investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the packaging
- Photos of the damaged item
We'll review your claim and work toward a suitable resolution.
Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities, unless otherwise stated.
Multiple Shipments
If your order contains multiple products, they may arrive in separate packages depending on warehouse availability.
This is completely normal.
Contact Us
If you have any shipping questions, please contact us:
Veluna Pet Co
📧 velunapetco@gmail.com
Response Time: 1–2 business days
.