Terms of service

Effective Date: July 19, 2026

Welcome to Veluna Pet Co. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

1. General

Veluna Pet Co provides pet products and accessories for purchase through our online store.

We reserve the right to refuse service to anyone for any lawful reason at any time.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your province, state, or country, or that you have permission from a parent or legal guardian.

3. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate.

However, we do not guarantee that all information is free from errors. We reserve the right to correct inaccuracies, update product information, or cancel orders if necessary.

Product colors may vary slightly depending on your device's display.

4. Pricing

All prices displayed are in the currency shown at checkout.

Prices may change without notice.

Applicable taxes and shipping charges are calculated during checkout.

5. Orders

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.

If an order is cancelled after payment, a full refund will be issued.

6. Shipping

Shipping times are estimates and are not guaranteed.

Delays caused by shipping carriers, customs, weather, or other circumstances beyond our control are not the responsibility of Veluna Pet Co.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Graphics
  • Images
  • Product descriptions
  • Website design
  • Text

is the property of Veluna Pet Co or its licensors and may not be copied, reproduced, or distributed without written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload malicious software or code.
  • Use automated tools to scrape or copy website content.

10. Limitation of Liability

To the fullest extent permitted by law, Veluna Pet Co shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Product Use

Customers are responsible for using products safely and as intended.

Always supervise your pet while using any product purchased from Veluna Pet Co.

Veluna Pet Co is not responsible for injuries, damages, or losses resulting from improper use, misuse, or failure to follow product instructions.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Third-Party Services

Our website may include links or integrations with third-party services such as payment processors, shipping providers, and social media platforms.

We are not responsible for the content, policies, or practices of third-party websites.

14. Changes to These Terms

We may update these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Veluna Pet Co operates, without regard to conflict of law principles.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Veluna Pet Co

Email: velunapetco@gmail.com

Response Time: 1–2 business days